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Cancellation Policies

Understanding your options when plans change

Cancellation Policy Types

Flexible
Full refund if canceled at least 24 hours before check-in
Refund: 100% refund
Timeframe: 24 hours before check-in
Moderate
Full refund if canceled at least 5 days before check-in
Refund: 100% refund
Timeframe: 5 days before check-in
Strict
Full refund if canceled at least 7 days before check-in
Refund: 100% refund
Timeframe: 7 days before check-in
Non-refundable
No refunds for cancellations
Refund: No refund
Timeframe: Non-refundable

How to Cancel as a Guest

1
Go to Your Bookings
Navigate to your dashboard and find the booking you want to cancel
2
Select Cancel Booking
Click on the booking and select the 'Cancel' option
3
Choose Cancellation Reason
Select the reason for cancellation from the provided options
4
Confirm Cancellation
Review the cancellation policy and confirm your cancellation
5
Receive Refund
Get your refund according to the host's cancellation policy

How to Cancel as a Host

1
Access Property Management
Go to your host dashboard and select the property
2
Find the Booking
Locate the specific booking you need to cancel
3
Review Impact
Check how cancellation affects your calendar and earnings
4
Cancel with Notice
Provide adequate notice to the guest and explain the reason
5
Update Calendar
Your calendar will automatically update to reflect the cancellation

Special Circumstances

Medical Emergencies

Documentation required for medical-related cancellations

Natural Disasters

Automatic cancellation and full refund for affected areas

Government Restrictions

Travel bans or restrictions may qualify for full refunds

Host Cancellation

If host cancels, guest receives full refund and may get compensation

Important Information

• Cancellation policies are set by individual hosts and may vary between properties

• Refunds are processed within 5-10 business days depending on your payment method

• Service fees are typically non-refundable unless the host cancels

• Always check the specific cancellation policy before booking

Frequently Asked Questions

Can I cancel after check-in?

Generally, no. Once you've checked in, the host's cancellation policy applies. However, special circumstances may be considered on a case-by-case basis.

What if the host cancels my booking?

If a host cancels, you'll receive a full refund and may be eligible for additional compensation. We'll help you find alternative accommodations.

How long does it take to get a refund?

Refunds are typically processed within 5-10 business days, depending on your payment method and bank processing times.

Can I modify my booking instead of canceling?

Yes, many hosts allow booking modifications. Check with your host first, as this may be a better option than cancellation.

Need Help with Cancellation?

Our support team is here to help you with any cancellation-related questions