Last updated: December 2024
Our Privacy Principles
Information We Collect
Examples:
- Name, email address, phone number
- Profile information and preferences
- Government-issued identification (for hosts)
Purpose:
Account creation, verification, and communication
Examples:
- Travel dates and preferences
- Payment information
- Communication with hosts
Purpose:
Facilitating bookings and providing customer support
Examples:
- Property details and photos
- Location and amenities
- Host information
Purpose:
Property listings and guest matching
Examples:
- Website activity and preferences
- Search history
- Device information
Purpose:
Improving user experience and platform functionality
How We Use Your Information
Primary Uses:
- Provide and maintain our platform services
- Process bookings and payments
- Facilitate communication between hosts and guests
- Provide customer support and resolve issues
Additional Uses:
- Improve our platform and user experience
- Send important updates and notifications
- Ensure platform security and prevent fraud
- Comply with legal obligations
How We Share Your Information
Purpose:
To facilitate bookings and communication
Data Shared:
Guest contact information and booking details
Purpose:
To process payments securely
Data Shared:
Payment information and transaction details
Purpose:
To provide platform functionality
Data Shared:
Technical and operational support data
Purpose:
When required by law
Data Shared:
Information as required by legal requests
Data Security
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Control
Strict access controls and authentication measures protect your information
Monitoring
Continuous monitoring and security audits ensure data protection
Your Privacy Rights
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
• Account information: Retained while your account is active and for 7 years after deactivation
• Booking information: Retained for 7 years for legal and accounting purposes
• Communication data: Retained for 3 years for customer support purposes
• Usage data: Retained for 2 years for analytics and platform improvement
Contact Our Privacy Team
privacy@akwaaba.com
Phone
+233 XX XXX XXXX
Website
www.akwaaba.com/privacy
Response Time
Within 30 days